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Canada's airlines and airports fare badly in world ranking

Last Updated Jun 14, 2018 at 5:15 pm EDT

An airplane prepares to land at Pearson International Airport in Toronto THE CANADIAN PRESS/Adrian Wyld

Travel in Canada does not measure up when compared to airports and airlines across the globe, according to a new survey.

In the rankings released by AirHelp, Qatar Airways came out on top as the world’s best airline for service, on-time performance and claim compensation processing.

Canada’s three airlines, Air Canada, WestJet and Air Transat managed to crack the top 50, ranking 40th, 41st and 44th respectively.

But Air Canada managed to rank last of all 141 airlines analyzed when it came to on-time performance. WestJet and Air Transat were also in the bottom 10.

The Hamad International airport in Doha, Qatar ranked number one for best airport.

The airport rankings were based on on-time performance, quality of service and passenger sentiment.

Of Canada’s twelve airlines that were analyzed, none were able to crack the top 50. Toronto Pearson International Airport ranked 126th out 141 airports.

Here’s where Canada’s airlines rank compared to other international airports:

Ottawa Macdonald–Cartier International Airport: 53rd
Edmonton International Airport: 67th
Vancouver International Airport: 77th
Kelowna International Airport: 88th
Montreal Pierre Elliott Trudeau International Airport: 92nd
Billy Bishop Toronto City Airport: 101st
Calgary International Airport: 104th
Halifax Stanfield International Airport: 109th
Québec City Jean Lesage International Airport: 117th
Toronto Lester B. Pearson International Airport: 126th

AirHelp is a company based in Hong Kong that works to help air passengers secure compensation for delayed, overbooked and canceled flights.

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I usually travel Air Canada and I think they are pretty good. As our only Canadian airline who is obligated to deliver service to so many small cities and to such a small population spread out across such a large space & then layer in winter weather … well, they face challenges that other large international airlines do not.

BUT, that said, I recently was put on an Lufthansa flight as the Air Canada partner as I was travelling home. And Lufthansa’s in-flight experience was superior in all ways to the AC flight I took when I was beginning my vacation. More comfortable seats, more legroom, much much better food, better pillow and blanket, better toilets. I would definitely recommend Lufthansa.

June 14, 2018 at 8:48 pm

Blame the lack of realistic competitions. If you want to fly across the country, it will be either Air Canada or West Jet. If you want to fly to the smaller airports, Air Canada will be it. You have 1 more choice from Toronto, Porter Airlines but routes are limited and more expensive than others. Forget the no frills budget airlines, they are cheap but not reliable. Look at US where there are plenty of sizable airlines.

If you aren’t picky about who to fly with. You can fly from Toronto to Honolulu for less than $300 CAD return if you go with the US airlines with stopovers in US. You can even book last minute. Air Canada and West Jet will cost you around $1000 at least. You may get direct flight but you have to book well in advance and there is only 1 flight per day. Let me fly with the US airlines as I rather spend the $$ enjoying myself at the destination.

June 15, 2018 at 8:58 am