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StubHub to refund cancelled events after pandemic complaints

Last Updated May 3, 2021 at 6:19 pm EDT

Beyonce and Jay Z tickets are offered for sale through StubHub in Chicago, Ill., on July 23, 2014. GETTY IMAGES/Scott Olson

StubHub is offering some customers cash refunds for tickets to events that were cancelled during the pandemic.

It creates an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers.

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The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U-S, announcing that it would only give customers credit rather than cash when concerts, sports games and other events were cancelled.

People who bought tickets on or before March 25th, 2020 to cancelled events can now expect a refund by the end of May.

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