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OLG website update leads to outrage, complaints from users

Last Updated Oct 8, 2020 at 6:08 pm EDT

OLG spokesperson, Tony Bitoni, says they are actively working to resolve any issues plaguing customers. 680NEWS

The OLG launched a new website on Monday, but would-be users and players are calling it a big bust.

The website promised “the next level of gaming” but complaints have been pouring in to 680 NEWS about problems plaguing the site.

On the OLG Twitter account, people have been sharing their issues when it comes to logging in.

A number of users say if they have managed to log in, they are unable to find their previous balance.

In a statement, Director of External Communications, Tony Bitoni, says OLG is working hard to fix these issues.

“On Monday, we transitioned customers to a new and fully redesigned online gaming offering (OLG.ca) which offers new choice and convenience in a secure online environment. We are aware of the some launch-related issues that we have been resolving, with the assistance of our vendor,” Bitoni tells 680 NEWS. 

“In the meantime, the OLG Support Centre is working around the clock to support customers through a variety of channels including email and live chat.”

Customers are going as far to say they can’t access their accounts, or even the website.

When asked about this, Bitoni says they should be prompted to change their password.


“Most of the customers are getting access to the site, some do have to reset their password… They will get a notice about it. We are also getting plenty of new registrations,” Bitoni adds. 

“We provided plenty of notice to all our customers that we were migrated them from the old ‘PlayOLG.ca’ to the new transactional OLG.ca, so like all significant changeovers to new platforms, we expected some issues but we have been resolving them, with the assistance of our vendor.”


OLG’s website underwent what it called “scheduled maintenance” from Wednesday night into the early hours on Thursday.

It’s unclear if it resolved any of the issues customers are currently experiencing.

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