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TTC begins phasing out collector booths in favour of Presto

Last Updated Dec 18, 2017 at 6:35 pm EDT

It’s out with the old and in with the new on the TTC, as collector booths will soon be a thing of the past at subway stations – starting with Sheppard West and Wilson stations on Sunday.

Efforts to eliminate tokens, tickets and collectors were announced back in 2015. The TTC says closing collector booths is part of the ongoing implementation of Presto across the system.

The collector booths at Wilson and Sheppard West stations are now permanently closed and over the course of the next year, the booths will be closed system wide.

The move means customers will not be able to purchase tickets, tokens or metropasses at subway stations but they can still use those methods to pay their fare – a system already in place on all the new stations on the Line 1 extension. Cash can still be used system wide – but be sure to have that exact change handy.

Collector booths are being replaced by customer service agents who will answer questions and sell Presto cards, which the TTC says will be available for purchase at each station.

Effective immediately, customer service agents will be at all stations on the new Line 1 extension as well as Sheppard West and Wilson stations. They are expected to be at more and more stations throughout the system next year.