TTC apologizes for Wed. morning delays on Yonge line
Posted July 4, 2013 10:31 am.
This article is more than 5 years old.
TORONTO – TTC riders are hoping for a better day on the subway system, Thursday, following significant delays on the Yonge subway line during the Wednesday morning rush.
On Wednesday afternoon, TTC CEO Andy Byford formally apologized to riders.
Watch video
In a written statement, Byford said the delays were caused by signal problems and he vowed to replace the antiquated, 60-year-old system.
“This morning, many riders suffered horrendous commutes along the Yonge line when signal problems occurred at Bloor Station at the height of the morning rush hour. For that, I sincerely apologize,” he said.
Byford said he spent an hour-and-a-half assisting customers during the delay, and he shares their frustrations.
“I know only too well how angry our customers were at the extended journey times, inadequate information and general unpleasantness of the situation.”
The TTC boss said response staff was immediately dispatched and shuttle buses and additional workers were summoned to deal with crowd control.
But he also admitted, “sorry” wasn’t good enough and he vowed to replace the problematic signal system.
“This signal system is 60 years old in some areas and while safe, it is worn out. We are replacing the signal system and that will make it more reliable and add train capacity to the line.”
Byford met with riders at 4:30 p.m. at Bloor Station to discuss the issue and apologize in person.
