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TTC outreach speaks to customers about issues

File photo of the TTC subway

TORONTO, Ont. – A special panel created to improve the TTC experience got quite an earful from frustrated riders, Wednesday.

The customer service advisory panel reached out to transit users at Yonge-Bloor station over the busy noon hour where they fielded complaints from riders.

The panel members shook the hands of riders, gave them comment cards and listened to what they had to say.

Chair Steve O’Neill told 680News, this comes after two and half months of studying how the TTC works, “We wanted to understand how it works before we went out and engaged the public to understand what their issues and concerns are. So that hopefully by the end of June we can make recommendations that will truly help the TTC improve its customer experience”

Most people appreciated the personal approach, however they had a wide range of concerns covering such issues as extending the hours of operation to the general cleanliness of the stations.

Panel members will head to Kennedy station, Thursday, to talk to riders, and visit Kipling station and Finch station early next week. 

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