The Chief General Manager of the Toronto Transit Commission has sent a second notice to all employees stating he is tired of “unacceptable behaviour” and a “culture of complacency.”
The letter comes after the latest incident involving a TTC driver who confronted a passenger shooting video on a cell phone.
The driver reportedly shut the bus down after the passenger refused to turn off his phone.
In the letter, Gary Webster says employees need to be accountable for their poor performance.
The TTC recently apologized to riders after a photograph surfaced of a subway collector caught napping on the job.
Another transit driver was suspended after video showed the driver taking an unauthorized break.