Top ten Consumer complaints in Ontario

Collection agencies, home repairs, and renovations lead the list of top 10 consumer complaints in Ontario in 2009.

According to the Ontario website, the province prepares the list every year in an effort to educate, empower and protect consumers when purchasing goods and services. Last year, the government received more than 55,000 complaints from consumers. The top 10 complaints for 2009, which represented almost one-third of all complaints, include:

1. Collection agencies/debt collectors
2. Home repairs/renovations
3. Motor vehicle purchases/sales
4. Appliances
5. Credit reporting
6. Home furnishings
7. Motor vehicle repairs
8. Health and fitness clubs
9. Energy brokers
10. Telephone/long distance.

Consumers looking for advice on dealing with these topics or who have a complaint can contact the Ministry of Consumer Services at (416) 326-8800 in the Greater Toronto Area, toll-free across Ontario at 1-800-889-9768 or via e-mail at consumer@ontario.ca or visit the ministry’s website at www.ontario.ca/consumerservices. 

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