The person in charge of hearing concerns from Torontonians has released her first annual report.
Ombudsman Fiona Crean said her office managed 1,057 complaints and enquiries in its first nine months of operations.
The Ombudsman said that three of the cities government have received the most complains, "Municipal Licensing and Standards, Revenue Services and Toronto Community Housing."
She said her office processed and closed 91 per cent of them.
Crean said poor customer service was the most common complaint, followed by adverse impact of decisions on residents and a failure to communicate properly with a complainant.
"I can't tell you how many people said I never heard back from the city." said Crean.
According to Crean, they spent last year focusing on individual complains and now they are looking at ways to fix the over all problem.
She told 680News, this will "Save the city dollars in the longer run" and "lessen frustration for members of the public."
The Ombudsman is making two recommendations to City Council. The first: to ensure that every area of Toronto Public Service that interacts directly with the public develops and publishes their own complaint systems in 2010. The second: that the Toronto Public Service publishes its customer service standards in 2010.