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Registering for Toronto programs and camps: What you need to know

Last Updated Mar 2, 2018 at 1:53 pm EDT

The City of Toronto is keeping several public pools open later this summer.

Each season, the city offers programs and camps at Toronto Parks and Recreation. Although there are many programs, spaces fill up quickly, especially for summer camps. Here is what you need to know about the registration process.

When to register

“Registration dates are based on the district where the community and recreation centre is located,” the city says on its website.

Registration for Etobicoke-York begins Saturday, registration for Scarborough is Sunday, North York District is Tuesday and Toronto-East York district is Wednesday. It starts at 7 a.m. on each date.

What you need to register

You will need your family and client numbers before the registration date. If you can’t remember them call customer service at 416-338-4386. Note: your account will be disabled after the third login attempt. If you don’t have an account, call customer service at 416-338-4386. You can also fill out a family account form and email it to pfrcustomerservice@toronto.ca.

Make sure you have a list of the top three programs you are interested in registering for, in case you don’t get your first choice.

Keep your credit card information handy for payment. If you prefer to pay by cheque, cash or debit, you can only do so in-person on the registration date and thereafter at a community or civic centre.

Click here for more information on how to register.

How to register

The city says the best way is to register is online. In the past, people had problems registering online. However, the city has made upgrades to allow for a relatively smooth process. You can also register by touchtone phone at 416-338-0000 or through customer service at 416-338-4386.

If you are registering in-person on the registration date, you can only do so from 7 a.m. to noon in the given district. Once registration has been opened for all districts, you can do so at any community and recreation centre.

Please note, you cannot register online and by phone at the same time. “The registration system cannot process transactions from more than one method,” the city says on its website.

What time to register

Ahead of and during the individual registration dates for each district, call centre hours will be extended from 7:30 a.m. to 7:30 p.m. Regular hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.

Payment options and subsidies

You can pay by credit card online. If you prefer to pay by cheque, cash or debit, you can only do so in-person on the registration date and thereafter at a community or civic centre.

Financial subsidies are offered to low-income households through the welcome policy. Once approved, you will receive an annual credit that can be spend on any city-run recreation program. As of Jan. 1, 2018, the credit is $537 for children and youth, and $249 for adults and seniors.

The city also offers partial payments. For a program that costs more than $100, you can split the payment into two installments if you are using a credit card. When you register, 50 per cent must be paid upfront and the balance is due five weeks before the last day the program ends.

Adults 60 and over will receive a 50 per cent discount off the regular price of adults programs.

If you live outside of Toronto

People who live outside of Toronto can sign up for programs, but they have to wait 10 days after the initial registration date to register. However, they have to pay an extra $43 fee on top of the regular fee applied to each camp and program.

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