TORONTO, Ont. – TTC CEO Andy Byford apologized publicly for Monday’s evening rush hour commute that was plagued with delays.
Byford explained the delays in a YouTube video Tuesday.
Watch the video
The delays were caused by several reports of smoke at track level, a door opening while the train was in a tunnel near Dupont station and number of passenger assistance alarms, including one following an assault. Toronto police confirmed to 680News that three people were arrested at Bloor-Yonge station in connection to the assault.
The incident at Dupont caused a 24-minute delay.
“Just as evening peak was building we had two fire alerts — one at Eglinton, one at Keele station. In such circumstances, we put safety first. We don’t take any risks,” Byford said in the video.
Byford also discussed the TTC’s first-ever customer charter.
“Key to that improvement is increased reliability and punctuality of the service and clearly, we didn’t meet that objective last night so once again I am sorry for the delays last night,” he said.
“I appreciate it was a frustrating trip home.”
TTC Chair Karen Stintz told CityNews that it was a series of issues occurring simultaneously and admitted mistakes were made in the management of the issues.
“Events happen. We need to manage them better. We need to communicate more effectively and so we’ve taken a lot of lessons from this experience and how we can better manage these kinds of events,” she said.
A number of social media users wondered if Byford used a green screen for his video.
TTC spokesperson Brad Ross said it was filmed at Bloor-Yonge station on the northbound platform.
On Monday night, many frustrated TTC riders took to social media to vent their frustrations.
— David de Koning (@ddkto) March 19, 2013
— Victor Genova (@VicGenova) March 18, 2013
Subway power outage!Not impressed #ttc not impressed at all.
— Melissa Martin (@KeroGenki) March 18, 2013
— Lyn (@Marked_one) March 18, 2013
— amber! (@ermahgerd_amber) March 18, 2013
The #ttcin the dt core during rush hour is a true test of patience! 60 mins after going in the subway I’m still waiting & now walking home
— Marcel Watier (@TorontoHabsfan) March 18, 2013
— Deborah Smith-Webber (@dsmithweb) March 18, 2013
— Adnan (@sens_adnan) March 18, 2013
TTC = Take The Car. #ttc
— Tom Kerigan (@tomkerigan) March 18, 2013
— THE T O B(@gts880318) March 18, 2013
— Alex Peebee (@alexpeebee) March 18, 2013
Enjoying the driver’s comments as subway is holding at Rosedale. Frustrated a few stops ago, he is now encouraging riders to mingle. #TTC
— Angela Nelson-Heesch (@anelsonheesch) March 18, 2013
— Liam Lahey (@LiamLahey) March 18, 2013