TORONTO, Ont. – Any customers affected by a lengthy wait on Sunday at the Park ‘N Fly lots in Toronto will be refunded, according to the company’s CEO.
In a statement Park ‘N Fly CEO Ron Bresler said the company prides itself on service, calling the several hour wait unacceptable.
“At Park ‘N Fly we pride ourselves on customer service and today we fell short of our standards. I would like to extend a sincere apology to anyone inconvenienced last night and this morning at our Valet operation,” Bresler said.
“A combination of the snowstorm, flight delays and cancellations created an abnormally high flow of returning customers. This situation caused unusual wait times.”
The statement comes after several Park ‘N Fly customers told 680News they had to wait more than four hours to get their cars Sunday morning.
One passenger called the newsroom and said the people waiting were getting quite angry.
“They told us that all of the vehicles are buried in snow, and that it’s taking them 25-minutes to shovel out each vehicle in order to get it back here,” she said.
CityNews is reporting that there were not enough staff to dig out the cars quickly, resulting in the long delays and a lengthy backup.
One 680News reader said the front desk was also understaffed, with only one woman there in the early morning hours.
Police were called to ensure the crowd stays under control, although officers confirmed to 680News that it was a non-issue.
Affected customers will get a refund as well a free voucher for a future trip, according to Bresler.
“To those of you who returned to Park’N Fly between 10 p.m. on February 9th and 10 a.m. February 10th, we will be issuing a full refund for your parking stay. Additionally, we will be providing you with complimentary parking for a future trip,” Bresler said.
To get their refund and voucher affected customers are being asked to call or email Park ‘N Fly at email@example.com or (905) 678-4130.
By mid-afternoon the wait and lineup had drastically decreased.