TORONTO, Ont. – A number of Rogers customers in southern Ontario who lost access to their wireless data and home Internet services Wednesday night were all back online by early Thursday.
A company representative reached by telephone told The Canadian Press that “everything has been restored … everything is up and running” but did not comment on the nature of the problem.
Rogers had earlier acknowledged the problem on its official Twitter account, saying it was working to resolve the issue as soon as possible.
Some customers in New Brunswick said their Rogers Internet services were down as well, although those outages weren’t confirmed by the company.
While waiting for service to be restored, many customers took to social media to vent their frustration and the company was even trending on Twitter under the hashtag #rogers late Wednesday night.
“Internet is not working and #Rogers tech support lines aren’t working .. nice … how come their billing system never fails?” tweeted one man.
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AAAAAggggghhhhhh! Good i thought it was me!
For iphone users:
Go to Settings-General-Reset-Reset Network Settings- Confirm, iPhone will reboot.
It worked for me.
they are going to be losing quite a lot of money when it comes to the crediting of accounts for the down time. i, for one, will be pursueing a credit of my own.
If you are able to see this by having a connection via a different carrier, get the word out to temporarily change the DNS settings for your computer or mobile device. Instructions can be found at:
https://developers.google.com/speed/public-dns/docs/using